Case study | Hospitality

Real-Time Guest Recognition at Scale

Client: The Social Hub

  • "We couldn't recognize our own customers. Someone could book through Booking.com, check in at the hotel, join our community events, and we'd see them as three different people in three different systems. Our CRM was unreliable. We had valuable data everywhere but couldn't use it to actually improve the guest experience."

    KEY ISSUES

    • No single customer view across booking platforms and physical locations

    • CRM data incomplete and inconsistent

    • Rich community activity data sitting unused

    • Staff couldn't personalize guest experiences even when data existed

    • Built customer identity model consolidating multiple data sources into single profiles

    • Implemented GA4 connected to central warehouse

    • Embedded data capability across organization

    • Enabled real-time guest recognition for personalized service

    • CRM now reliably tracks guests across channels 

    • Reduced data infrastructure costs 

    • Staff can personalize experiences with real-time guest context 

    • Digital and physical experiences connected through data

Case study | Automotive

Real-Time Guest Recognition at Scale

Client: Volvo

  • volvo challenge here

  • solution here

  • proof of impact here

Industries We Serve

We've solved complex data challenges across retail, ecommerce, B2B, automotive, hospitality, FMCG and more. But our approach isn't industry-specific—it's challenge-specific. If you're dealing with fragmented customer data, attribution problems, or insights that don't drive action, we can help.

RETAIL

Connect online research to in-store purchases across the ROPO journey.

B2B

Multi-touch attribution across long sales cycles and complex buying committees.

HOSPITALITY

Unified guest data from research through booking, stay, and loyalty programs.

ECOMMERCE

Multi-channel attribution, CLV prediction, and subscription retention optimization.

AUTOMOTIVE

Connect digital research, dealer visits, and test drives across 18-month journeys.

FMCG

DTC and retail data unified: track consumers across online and in-store channels.

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